Privacy Policy

Last updated: April 22, 2025

Welcome to Virtual Reality Games (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://virtualrealitygames.co.za (the “Website”) and use our services.

1. Information We Collect

• Personal Information: When you register for an account, subscribe to our newsletter, participate in our forums, or otherwise contact us, we may collect a variety of personal identifiers that enable us to provide—and you to access—our services. This information can include your full name, email address, billing and shipping addresses, phone number, username, password, and other account credentials. In certain cases (for example, when you make a purchase or sign up for paid features), we may also collect payment details such as credit‑card numbers or other billing information. We use these details to verify your identity, process transactions, communicate important updates (like changes to our terms or new features), and personalize your experience on Virtual Reality Games. Rest assured that we store all personal information securely and in accordance with applicable data‑protection laws.
• Technical Data: Each time you visit our website or interact with our services, our servers automatically record technical information about your device and how you use our site. This may include your IP address (which can approximate your location), browser type and version, operating system, screen resolution, device identifiers, pages viewed, time spent on each page, clickstreams, and the URL of the site that referred you here. We rely on this data to monitor site performance, diagnose technical issues, prevent fraud and unauthorized activity, and improve the overall quality and functionality of our platform. Aggregated and anonymized, it also helps us understand usage trends—such as which game titles or features are most popular—so we can focus our development efforts where they matter most.
• Cookies and Tracking Technologies: To recognize your browser on return visits, remember your preferences, and gain insights into how you interact with Virtual Reality Games, we employ cookies, web beacons, local storage, and similar tracking tools. Session cookies allow you to stay logged in and carry items in your shopping cart; persistent cookies remember your settings (such as preferred language or video quality) so you don’t have to reconfigure them each time you visit; and third‑party cookies may be set by analytics or advertising partners to measure traffic, tailor content, and deliver relevant advertising both on and off our site. You can usually manage or disable cookies through your browser settings or by using our cookie‑consent banner; however, turning off certain cookies may limit the functionality or performance of some features.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services; We leverage the data you share to deliver the core functionality of Virtual Reality Games—whether that’s granting you access to your account, enabling in‑game features, or ensuring smooth performance of our platform. By analyzing usage patterns and feedback, we continually refine existing tools and develop new ones, so that your experience becomes more intuitive, stable, and engaging over time.
• Process transactions and send you related information, including confirmations and invoices; When you make a purchase or subscribe to premium features, we use your billing details to securely authorize payments, generate receipts, and issue invoices. You’ll receive confirmations, order summaries, and status updates by email or SMS, so you always know when a transaction has been completed, shipped, or renewed.
• Personalize your experience and deliver content based on your interests; By understanding which games, genres, and features you prefer, we tailor recommendations, highlight relevant events, and surface news that aligns with your tastes. This personalization helps you discover new content faster and keeps your dashboard and feeds relevant, reducing clutter and enhancing your enjoyment.
• Send you technical notices, updates, security alerts, and support messages; To keep you informed and secure, we notify you of important system changes—such as maintenance windows or feature rollouts—along with critical security advisories if we detect unusual activity. Our support team may also reach out regarding password resets, troubleshooting steps, or responses to your help requests.
• Respond to your comments, questions, and requests; Whenever you contact us—whether through support tickets, forum posts, or social media—we use your contact information and message history to provide accurate, timely assistance. This context ensures our responses are relevant to your specific situation and that any follow‑up communications are coherent and efficient.
• Monitor and analyze trends and usage; Aggregated clickstreams, session durations, and feature‑usage statistics help us identify what’s working well and where users encounter friction. These insights drive data‑informed decisions about feature enhancements, user‑interface tweaks, and overall product roadmap priorities.
• Detect, investigate, and prevent fraudulent or unauthorized activities; We employ automated tools and manual reviews—using IP logs, device fingerprints, and transaction histories—to spot suspicious behavior, such as bots, chargebacks, or account takeovers. Prompt detection allows us to block threats, secure user accounts, and maintain a trusted environment for all players.
• Comply with legal obligations and protect our rights: In certain situations, we may need to retain or disclose information to satisfy laws, regulations, or legal processes—such as tax audits, court orders, or government requests. We also use collected data to enforce our Terms of Service, defend against claims, and safeguard our intellectual property.

3. Disclosure of Your Information

We may share your personal information with:

• Service Providers: We may engage trusted third‑party vendors and contractors to perform essential services on our behalf—such as payment processing, cloud hosting, email delivery, customer support, and analytics. These partners receive only the personal information necessary to carry out their specific functions and are contractually prohibited from using your data for any purpose beyond supporting our operations or improving our services.
• Legal Requirements: If we receive a valid subpoena, court order, or other legal request, or if we believe disclosure is necessary to comply with applicable laws and regulations, we may share your information with government authorities or other third parties. We may also disclose data when needed to investigate or take action regarding suspected fraud, intellectual‑property infringement, threats to our rights or property, or matters of personal safety.
• Business Transfers: In the event that Virtual Reality Games undergoes a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be among the assets transferred to the succeeding entity. We will make reasonable efforts to notify you—either via email or prominent notice on our website—before such a change in ownership or control occurs, so you have the opportunity to review any revised privacy practices.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Remember your login and preferences: We use session and persistent cookies to keep you logged in as you move between pages and visits. These cookies store information such as your user ID and any display settings you’ve customized—like your preferred language, video playback quality, or theme selection—so you don’t need to reconfigure them each time you return. By securely storing these preferences, we make your experience more seamless and personalized without requiring repeated manual input.
• Understand usage patterns: Our analytics cookies collect anonymous data about how visitors interact with Virtual Reality Games—tracking which pages you view, how long you spend on each feature, and the paths you take through our site. This insight helps us identify popular content, uncover navigational bottlenecks, and detect areas where users may be encountering difficulties. By examining these patterns in aggregate, we can make informed decisions about content organization, feature prioritization, and overall user flow.
• Improve site functionality and performance: Performance cookies enable us to monitor server response times, measure download speeds, and test new functionalities under real‑world conditions. For example, we may deploy cookies to support A/B testing of interface designs or to cache frequently accessed assets, reducing load times on repeat visits. These optimizations ensure the platform runs smoothly, scales effectively under peak demand, and delivers a consistently high‑quality experience.
• Controlling Cookies and Opting Out: Most web browsers allow you to manage or disable cookies through their settings panels—letting you delete existing cookies or block new ones entirely. Additionally, our cookie‑consent banner provides an easy way to opt out of non‑essential analytics and advertising cookies without affecting the core functionality of our site. Please note that turning off certain cookies may limit your ability to use some features, such as keeping items in your shopping cart or remembering your display preferences.

5. Third‑Party Links and Services

Our Website may include links to external sites and services—such as social media platforms, advertising networks, payment gateways, or partner websites—to enhance your experience or facilitate certain features. These third‑party sites operate under their own terms of use and privacy practices, which may differ from ours. We do not control, endorse, or assume any responsibility for the content, security measures, or data‑handling practices of those external entities.

We strongly encourage you to review the privacy policies and terms of service of any third‑party website before sharing personal information. If you choose to interact with linked services—by clicking on ads, following social‑media links, or using embedded widgets—the information you provide will be governed by that party’s policies. To protect your privacy, consider adjusting your browser’s tracking settings, using privacy‑focused browser extensions, or contacting the third party directly with any questions about how they collect, use, and safeguard your data.

6. Data Security

Security Measures

We employ a multi‑layered approach to safeguard your data at every stage of its lifecycle. All information transmitted between your device and our servers is protected using industry‑standard encryption protocols (such as TLS), ensuring that data remains confidential in transit. On our end, we store sensitive information—like passwords and payment details—in encrypted formats, leverage firewalls and intrusion‑detection systems to block unauthorized traffic, and regularly apply security patches and updates to keep our infrastructure resilient against emerging threats.

Organizational Safeguards and Disclaimer

Beyond technology, we enforce strict access controls so that only authorized personnel can view or handle your personal data, and we conduct periodic security training to keep our team up to date on best practices. We also maintain formal policies for incident response, backups, and disaster recovery, ensuring rapid action if a potential breach occurs. However, because no internet transmission or storage system can be guaranteed entirely risk‑free, we cannot promise absolute security. We encourage you to help protect your account by choosing a strong, unique password, enabling two‑factor authentication where available, and notifying us immediately if you suspect any unauthorized activity.

7. Data Retention

We keep your personal information only for as long as it remains necessary to provide the services you’ve requested and to support the purposes outlined in this Privacy Policy. For example, we retain account credentials and billing details for the duration of your active subscription or membership, plus an additional period to allow for any billing disputes or audits. When you delete your account or request removal of specific data, we erase or anonymize it—unless we have a compelling business or legal reason to retain it longer.

We also maintain certain records to comply with applicable laws and regulations. In some jurisdictions, for instance, tax or financial‑reporting rules require us to preserve transaction data for a minimum number of years. Similarly, we may hold limited copies of engagement logs or correspondence to defend our legal rights, resolve disputes, enforce our Terms of Service, or respond to regulatory inquiries. In each case, once the retention period expires—or the purpose for which the data was collected has been fulfilled—we securely dispose of or irreversibly redact the information.

To ensure transparency and accountability, we regularly review our data‑retention schedules and disposal procedures. If you have questions about how long we’ll hold your specific information, or if you’d like to request deletion of data that’s no longer necessary, please contact our Privacy Team. We’ll assess your request in light of our operational needs and any legal obligations, and we’ll take prompt action to remove or anonymize your data wherever possible.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, update, or delete your personal information; You have the right to request a copy of the personal data we hold about you. If any information is inaccurate or incomplete, you can ask us to correct or supplement it. You may also request that we erase your personal data—subject to certain legal exceptions, such as records we must retain for tax or regulatory purposes. We aim to honor valid requests promptly and, in most cases, within the timeframes required by law.
• Object to or restrict our processing of your data; If you believe we are processing your data unlawfully or in a way that infringes your rights, you can ask us to stop—or “restrict”—further processing of your information. For example, you may object to profiling or the use of your data for marketing purposes. While we will carefully review each request, please note that we may need to continue processing certain data to comply with legal obligations or defend legal claims.
• Request portability of your information; Where technically feasible, you may request a machine‑readable copy of the personal information you’ve provided to us, so that you can transfer it to another service provider. This right applies only to data you have supplied directly and that we process based on your consent or to fulfill a contract with you.
• Withdraw consent at any time (where processing is based on consent): If any of our data‑processing activities rely on your consent, you can revoke that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we carried out prior to your withdrawal, nor will it impact processing based on other legal grounds (such as performance of a contract or compliance with a legal obligation).

9. Children’s Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect or maintain personal information from anyone in that age group. If we become aware that we have inadvertently gathered data from a child under 16, we will take immediate steps to delete such information from our systems.

We adhere to applicable children’s‑privacy laws—including the Children’s Online Privacy Protection Act (COPPA) in the United States and similar regulations in other jurisdictions—which require parental consent for the online collection of personal data from minors. Although we do not target our marketing or features toward children, we still employ reasonable measures—such as age‑gating on registration forms and automated filters—to prevent underage sign‑ups.

If you believe that we have collected personal information from a child under the age of 16, please contact our Privacy Team right away (see “How to Exercise Your Rights” above). In your message, include the child’s name, the specific data you believe was collected, and any supporting details. Upon verification, we will promptly remove the information and notify you once the deletion is complete. You may also request a report confirming the steps we’ve taken to ensure that the data will not be retained or used going forward.

10. International Data Transfers

Your personal data may be stored, processed, and transmitted across borders—both within our corporate group and with third‑party service providers—whose servers and facilities are located in countries outside your country of residence, including South Africa and other jurisdictions. While those countries may have data‑protection laws that differ from those in your home territory, we rely on recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses, Binding Corporate Rules, or equivalent safeguards—to ensure an adequate level of protection for your information.

By continuing to use our services, you expressly consent to these cross‑border transfers and acknowledge that your data may be subject to the legal regimes of the destination countries. In rare circumstances, government authorities in those jurisdictions may compel disclosure under local laws. If you have concerns about any particular transfer, or wish to learn more about the specific safeguards we employ, please contact our Privacy Team for further details.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our practices, legal requirements, or new features of our services. Each time we make material changes, we will update the “Last updated” date at the top of the document and, whenever feasible, provide you with advance notice. This notice may take the form of an email to the address you’ve provided, an in‑app alert, or a prominent banner on our Website. If the amendments are significant, we may also request your explicit consent before they become effective. We encourage you to review this Privacy Policy regularly—especially prior to providing new information—to stay informed about how we collect, use, and protect your data. Continued access to or use of our services after the revised policy’s effective date will constitute your acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@virtualrealitygames.co.za
• Website : https://virtualrealitygames.co.za/

Thank you for trusting Virtual Reality Games with your personal information. We are committed to protecting your privacy and providing a safe, immersive gaming experience.